Terms and conditions

Terms and conditions for MIKU Diamonds A/S

MIKU Diamonds A/S
Naverland 16
DK-2600 Glostrup
Phone: +4570606767
Company Registration Number (in Danish: CVR-nummer): DK39022710

Payment

MIKU Diamonds A/S accepts online payments by VISA, MasterCard and ViaBill.
Payment will only be deducted from your account at the time of shipment of the physical item or the creation of the virtual product, unless other terms are agreed or stated on your order.
All prices listed on the website include Danish VAT (value-added tax).
The website uses the following currencies for pricing:
Denmark – Danish Kroner (DKK), USA – dollars (USD), Euros (EUR)
MIKU Diamonds A/S uses a secure payment server, which encrypts all information using the SSL protocol; this means your data is secured and cannot be read by any outside parties.

Delivery

Delivery time for your order is stock-1 day.
MIKU Diamonds A/S ships our items using the following: pick-up, DHL.
Freight cost is calculated based on weight.
You’ll have a choice between having the package sent “without distribution” or “with distribution”.
You will always receive a track and trace number, which lets you track your package from our warehouse and to your home.

Right of cancellation

No right of cancellation is offered for items bought in our webshop, since the nature of the item is such that according to Danish law, no right of cancellation can or should be offered.

Concerning special-made designs there is no right of cancellation in any form.

Read more (in Danish) on the website of the Danish Consumer Ombudsman.

Condition of the item on return
You are liable for any degradation of the value of the item caused by the item being handled in a way different from what is necessary to determine the type, properties and function of the item. This means that you may examine the item in the same manner as if you were in a physical store.
If the item has been examined further than that described immediately above, it will be considered used and of degraded value. This means that on cancelling your purchase, you will be refunded a smaller part or none of the purchase price.
The assessment of an item’s condition falls to MIKU Diamonds A/S. 

Warranty

For all items, a 2-year warranty period in accordance with the Danish Act on Purchases (in Danish: Købeloven) applies. This applies to all errors in software, materials and production.

Claims concerning flaws and deficiencies must be directed at MIKU Diamonds A/S within a reasonable period of time after receipt of the item. In this connection, no more than 2 months is considered a reasonable period of time, unless otherwise agreed. We will refund reasonably incurred freight costs.
The warranty will be void in case of incorrect or uncommon use of the product.
MIKU Diamonds A/S will cover fees for returning items at a reasonable level.
In case of returning items, please contact the company:
MIKU Diamonds A/S
Naverland 16
DK-2600 Glostrup
Phone: +4570606767
Warranty returns will not be accepted, if sent COD / Cash On Delivery.

Customer and Privacy Policy
We do not sell on any personal data, and we do not transfer your personal data to any third parties; it is only registered in our customer records. You can have your data deleted at any time.
In order to make an agreement with MIKU Diamonds A/S, we will need the following information:
. Name
. Address
. Telephone number
. E-mail address

We register your personal data for the purpose of delivering the item to you. The personal data is registered by MIKU Diamonds A/S and stored for up to five years, after which the data is deleted.

When personal data is collected through our website, we ensure that this always happens after receiving your explicit consent, so that you are informed of the exact types of information collected and the reason for collecting them.
The CEO and employees of MIKU Diamonds A/S have access to the information stored about you. The data responsible in MIKU Diamonds A/S is:
We do not store and transmit customer data encrypted.
As registered by MIKU Diamonds A/S, you can at any time object to the registration. You also have the right to access to the information registered about you. You have these rights according to the Danish Personal Data Act (in Danish: Persondataloven), and any queries in this connection can be made to sales@mikudiamonds.com.

Cookies

At www.mikudiamonds.com, we use cookies in order to optimise the website and its functionality, which helps make the visit as easy as possible for you.
You can at any time delete all cookies from your computer; the exact method depends on your browser.

Logging statistics

We employ logging statistics on www.mikudiamonds.com, which means that a statistics system collects information used to build a statistical image of the number of visitors we have, where they came from and from where the website is left etc.
This logging statistics is only used for the purpose of optimising the MIKU Diamonds A/S website.

Complaints procedure

Complaints over products can be made to:
Konkurrence- og Forbrugerstyrelsen (the Danish Competition and Consumer Agency)
Carl Jacobsens Vej 35
DK-2500 Valby
www.forbrug.dk

For any EU citizens located outside the EU, complaints must be sent through the online complaints platform of the European Commission at ec.europa.eu.
In case of any complaints, please enter our e-mail address: sales@mikudiamonds.com and the website, where you bought the item.